Written in plain language, because a refund policy nobody can understand isn't a policy.
Our $89 booking deposit reserves a crew, a truck, and a two-hour arrival window. It is not an additional fee. It is credited in full against your final job total. If your cleanout comes to $549, you pay $89 online and $460 on completion.
To cancel or reschedule, call or text (954) 663-9372 or email hello@coopercitygaragecleanout.com. A voicemail or text timestamped 24 hours or more before your window counts, whether or not we've called you back yet.
This one matters, so it gets its own section. We give you the final price in writing after seeing the actual job, before anything is loaded. If you decline that price for any reason, your deposit is refunded in full, regardless of how much notice you gave. You are never obligated to proceed because you paid a deposit.
This is deliberate. It means you carry no risk from booking before we've seen the garage.
If your property falls outside our service area, or the job requires equipment or licensing we don't have, we refund the deposit in full the same day we determine it — usually within one business hour of your booking.
If you prepaid a flat-rate package rather than a deposit:
Because hauling cannot be undone — once your items are on the truck and at a transfer station or donation partner, they cannot be retrieved — completed jobs are not refundable. What we do instead is make sure you never get there unhappy: you approve the price before we load, you can pull items back off the truck at any point before we leave the property, and you walk the empty garage before you pay the balance.
If something went wrong with the work itself — we missed items you pointed out, we damaged property, we left a mess — call us within 7 days. We will come back and fix it, or refund the portion of the job affected. We would rather do that than have you dispute a charge.
If we damage your property during a job, tell us immediately — ideally before we leave. We will document it, and we will repair or compensate for it.
Refunds are issued to the original payment method through Stripe. Stripe typically returns funds to the card within 5–10 business days depending on your issuing bank; we submit the refund the same business day it's approved on our end.
If you're unhappy, call us first at (954) 663-9372. Nearly every problem is fixable in a phone call and a return visit, and a chargeback filed before you've talked to us costs both of us time and resolves nothing faster.
The short version: the deposit comes off your bill, you get it back if you cancel a day ahead, and you get it back no matter what if you don't like our on-site price. We are not trying to keep $89 of your money.